The CatGenie A.I. does something no drawer-based box can: it washes, flushes and dries itself, so there is no waste to handle at all. Owners who have had good runs, including one with two units for three and five years, describe exactly that, along with a support line that answers quickly.
The complaints are about the plumbing and sensors that make it possible. Drain and light-guide errors recur through years of owner posts, often without an obvious cause. Soft stool is a known problem because the scoop breaks it up before the heated dry. Out of warranty, repairs have cost owners a few hundred dollars each, and parts are hard to get without sending the machine in. The chipped cleaning cartridge is a sore point too.
It suits a household with a drain nearby, cats with firm stools, and an owner who treats the warranty period as the machine's expected life. Several owners who left it moved to drawer-based drums or to CatGenie's own Whoosh, and owners of cats prone to digestive upsets are the least likely to be happy with it.