The Crystal Duo is cheap to buy and open enough for bigger cats, and owners who like it mostly like the simplicity: an open tray, a rake and a camera. The disagreement is almost entirely about the trays.
The box reads a code on each tray, and several owners report that it flags a tray as expired and stops cleaning or beeps once that tray has been in long enough, even when they have refilled it with their own crystals or built a reusable liner. Combined with tray life that some multi-cat homes put at a week or two, the running cost is what owners complain about most. One owner with a single large cat, on the other hand, was getting nearly three weeks from a tray.
A single cat is the best match, ideally a large one that finds drums cramped, in a home willing to buy PETKIT's trays indefinitely. Cats that dislike crystal litter, households with several cats, and owners hoping to use their own litter are better served by a drum that takes ordinary clumping litter.